Consumer purchasing habits have evolved from physical storefronts to digital channels that have altered how companies operate. With the rapid increase of tech touchpoints, modern companies will need to differentiate their product offerings and implement a true digital transformation strategy to compete. But how does an organization begin the digital CX journey?
Join Scott Miller, Channel Sales Manager at Zendesk and Michael Thigpen, Sr. Director of Client Technology Services at TaskUs for a discussion of how to make significant inroads into digital transformation within your CX strategy. Insights we’ll cover during the presentation:
- Clear steps on how to implement a smooth digital transformation strategy.
- How to use digital influences to transform customer interactions.
- Understand which technology investments will drive the future of customer engagements.
0 Comments