Never Split the Difference: Negotiating as if Your Life Depended on It Full Audiobook 00:00:01 CHAPTER 1 | THE NEW RULES
How to Become the Smartest Person . . . in Any Room
00:35:33 CHAPTER 2 | BE A MIRROR
How to Quickly Establish Rapport
01:18:03 CHAPTER 3 | DON’T FEEL THEIR PAIN, LABEL IT
How to Create Trust with Tactical Empathy
01:57:28 CHAPTER 4 | BEWARE “YES”—MASTER “NO”
How to Generate Momentum and Make It Safe to Reveal the Real Stakes
02:30:47 CHAPTER 5 | TRIGGER THE TWO WORDS THAT
IMMEDIATELY TRANSFORM ANY NEGOTIATION
How to Gain the Permission to Persuade
02:56:56 CHAPTER 6 | BEND THEIR REALITY
How to Shape What Is Fair
03:42:18 CHAPTER 7 | CREATE THE ILLUSION OF CONTROL
How to Calibrate Questions to Transform Conflict into Collaboration
04:15:55 CHAPTER 8 | GUARANTEE EXECUTION
How to Spot the Liars and Ensure Follow-Through from Everyone Else
04:55:56 CHAPTER 9 | BARGAIN HARD
How to Get Your Price
05:35:58 CHAPTER 10 | FIND THE BLACK SWAN
How to Create Breakthroughs by Revealing the Unknown Unknowns
06:27:17 Acknowledgments
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