Escalating Tensions in Difficult Situations - Common Cybersecurity Writing Mistakes

Improve your communication skills by avoiding this common mistake in cybersecurity writing. You'll learn by spotting and fixing problems in excerpts from security reports, emails, and other content you regularly create.

This presentation will not only help you avoid escalating tensions in difficult situations, but it will also preview the techniques covered in the short SANS course SEC402: The Secrets to Successful Cybersecurity Writing: Hack the Reader.

For information about the SEC402, visit:

About the presenter:

Lenny Zeltser

Lenny has written his share of cybersecurity reports and other content during his tenure in the industry. He'll share with you the writing tips he has picked up along the way. Lenny is senior faculty member at SANS and VP of Products at Minerva Labs. Earlier in his career, he served as a Director of Product Management at a Fortune 500 company with a focus on security software and services. Previously, he led the enterprise security consulting practice at a major cloud services provider. A frequent public speaker and writer, Lenny has co-authored books on network security and malicious software. Lenny holds an MBA from MIT Sloan and a Computer Science degree from the University of Pennsylvania. He blogs at

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